COUNCIL TAX BANDING REVIEW - TERMS OF SERVICE (NO WIN NO FEE)

INTRODUCTION

This document sets out the business terms under which Money Saving Direct (Property Valuation Services) Ltd will carry out a claim for over-paid Council Tax charges on your behalf.

CONFIDENTIALITY & DATA PROTECTION

All information about you of a sensitive or personal nature will be treated as private and confidential. Our procedures may necessitate that we ask other companies to carry out administration work such as typing or photocopying to ensure that we maintain our services. Where we need to seek such support, a Confidentiality Agreement will be obtained.

Both incoming and outgoing Telephone calls between Money Saving Direct (Property Valuation Services) Ltd and its customers may be recorded for training and audit purposes.

SERVICES

Money Saving Direct (Property Valuation Services) Ltd will;

1. Identify the potential of a claim for a refund of Council Tax charges and/or re-banding and reassess this claim based upon property and customer specific circumstances/information obtained.

2. Represent the clients claim for compensation where Money Saving Direct (Property Valuation Services) Ltd considers there to be a potential claim

3. Negotiate and obtain a re-banding of the property if the claim is deemed valid

4. Appeal any case with the Valuation Office Agency in writing where Money Saving Direct (Property Valuation Services) Ltd deem it appropriate and necessary

5. Take further appeal or court application steps, at Money Saving Direct (Property Valuation Services) Ltd’s sole expense and risk, if deemed by us appropriate and necessary

COSTS & FEES

1. Work & Services are provided on a NO WIN NO FEE basis. If the Council Tax banding of the subject property is not reduced Money Saving Direct (Property Valuation Services) Ltd will not seek any costs incurred.

2. NO INITIAL PAYMENT is made by you and Money Saving Direct (Property Valuation Services) Ltd cover all administration costs incurred up front.

3. ALL MONIES owed to you by the council for over-payments of council tax will be PAID DIRECTLY TO YOU.

4. YOU WILL RECEIVE 100% OF ALL FUTURE SAVINGS as a result of a reduction in the Council Tax banding of the subject property.

5. If the Council Tax banding of the subject property is reduced, you (the customer) AGREE TO PAY Money Saving Direct (Property Valuation Services) Ltd fees of *50% OF ANY REFUND obtained relating to historic over-payments of Council Tax within 7 days of receipt of your refund from the Council.  The charges are SUBJECT TO 20% VAT.  (*THE FULL REFUNDED AMOUNT may be charged in some circumstances, however this will be agreed in writing with you (the customer) before proceeding).

You (the customer) agrees upon entering into this contract that Money Saving Direct (Property Valuation Services) Ltd are hereby appointed as the applicant's sole and exclusive agent in any claim for the refund of Council Tax charges and/or re-banding in relation to the subject property for a period of up to 18 months from the date of this contract.

You (the customer) agrees upon entering into this contract that Money Saving Direct (Property Valuation Services) Ltd are authorised to withold the submission of the subject property application where the prospects of a successful reduction in the Council Tax banding of the subject property might be enhanced or diminished pending the outcome of a previous Company test case or test cases.

You (the customer) agrees upon entering into this contract that, if the Council Tax banding of the subject property is reduced within 18 months from the date of this contract, the full remuneration as agreed between the parties and set out in this contract is payable to Money Saving Direct (Property Valuation Services) Ltd.

 YOUR RIGHT TO TERMINATE YOUR INSTRUCTIONS

You (the customer) have the right to cancel this contract if you wish.  This can be excercised by delivering, or sending notice to Money Saving Direct (Property Valuation Services) Ltd at any time within a period of 14 days starting with the date of receipt of this notice.  The notice of cancellation is deemed to be served as soon as it is a.) received by post b.) received by email c.) received via the moneysavingdirect.com website or d.) personally delivered.  If you wish to cancel the contract you MUST DO SO IN WRITING and deliver or send your cancellation request to Money Saving Direct (Property Valuation Services) Ltd., Springboard Business Centre, Ellerbeck Way, Stokesley Business Park, Stokesley, North Yorkshire, TS9 5JZ.

Should you wish to cancel the contract the following wording could be used;

“I/We (delete as appropriate) hereby give notice that I/We (delete as appropriate) wish to cancel my/our (delete as appropriate) contract in connection with the supply of services to review the Council Tax band of the following property; (insert your full name and address)”. 

Your written instruction should then be signed and dated.