Money Saving Direct

Terms of Service (No Win No Fee)

Introduction

This document sets out the business terms under which Money Saving Direct (Property Valuation Services) Ltd will carry out a claim for over-paid Council Tax charges on your behalf.

General Data Protection Regulation

All information about you is treated as private and confidential.  The personal information we collect includes your name, address, date of birth, telephone numbers, email address and Council Tax details.  Your information is collected from you by one of our Valuation Officers when completing your Council Tax Banding Review Terms of Service form.  You are provided with a copy of this form upon completion for your records.  Your information is used to carry out a review of your council tax band with a view to reducing your band and reclaiming any overpaid council tax charges in accordance with our Terms of Service.  Your details are not shared with any third parties other than the Valuation Office Agency and your Council Tax Billing Authority for the sole purposes of reviewing your council tax band.  We will not contact you for marketing purposes.  We will not pass your details on to any third parties for marketing purposes.  Both incoming and outgoing telephone calls between Money Saving Direct (Property Valuation Services) Ltd and its customers may be recorded for training and audit purposes.

Services

Money Saving Direct (Property Valuation Services) Ltd will;

  1. Identify the potential of a claim for a refund of Council Tax charges and/or re-banding and reassess this claim based upon property and customer specific circumstances/information obtained.
  2. Represent the client’s claim for compensation where Money Saving Direct (Property Valuation Services) Ltd considers there to be a potential claim.
  3. Negotiate and obtain a re-banding of the property if the claim is deemed valid.
  4. Appeal any case with the Valuation Office Agency in writing where Money Saving Direct (Property Valuation Services) Ltd deem it appropriate and necessary.
  5. Take further appeal or court action steps, at Money Saving Direct (Property Valuation Services) Ltd’s sole expense and risk, if deemed by us appropriate and necessary.

Costs & Fees

  1. Work and Services are provided on a NO WIN NO FEE basis.  If the Council Tax banding of the subject property is not reduced, Money Saving Direct (Property Valuation Services) Ltd will not seek any costs incurred.
  2. NO INITIAL PAYMENT is made by you and Money Saving Direct (Property Valuation Services) Ltd cover all administration costs incurred upfront.
  3. ALL MONIES owed to you by the council for over-payments of Council Tax will be PAID DIRECTLY TO INITIALLY and the fee that you owe Money Saving Direct (Property Valuation Services) Ltd, for their services in reducing the council tax band of your property, should be paid from these funds.
  4. YOU WILL RECEIVE 100% OF ALL FUTURE SAVINGS as a result of a reduction in the Council Tax banding of the subject property.
  5. If the Council Tax banding of the subject property is reduced , you (the customer) AGREE TO PAY Money Saving Direct (Property Valuation Services) Ltd fees of 50% OF ANY REFUND obtained relating to historic over-payments of Council Tax within 7 days of receipt of your refund from the council.  The charges are SUBJECT TO 20% VAT.  In some cases it may be appropriate to charge a fee equivalent to the full refunded amount, however in these circumstances this will be discussed and agreed by you (the customer) at the time of signing this agreement.

You (the customer) agree upon entering into this contract that Money Saving Direct (Property Valuation Services) Ltd are hereby appointed as your sole and exclusive agent in any claim for the refund of Council Tax charges and/or re-banding in relation to the subject property for a period of up to 18 months from the date of this contract.

You (the customer) agree upon entering into this contract that Money Saving Direct (Property Valuation Services) Ltd are authorised to withhold the submission of the subject property application where the prospects of a successful reduction in the Council Tax banding of the subject property might be enhanced or diminished pending the outcome of a previous Company test case or test cases.

You (the customer) agree upon entering into this contract that, if the Council Tax banding of the subject property is reduced within 18 months from the date of this contract, the full remuneration as agreed between the parties and set out in this contract is payable to Money Saving Direct (Property Valuation Services) Ltd.

Your Right to Terminate this Contract

You (the customer) have the right to terminate this contract if you wish.  This can be exercised by delivering, or sending notice to Money Saving Direct (Property Valuation Services) Ltd at any time within the period of 14 days starting with the date of receipt of this notice.  The notice of cancellation is deemed to be served as soon as it is a.) received by post b.) received by email c.) received via the moneysavingdirect.com website or d.) personally delivered.  If you wish to cancel the contract you MUST DO SO IN WRITING and deliver or send your cancellation request to Money Saving Direct (Property Valuation Services) Ltd.

 

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